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Customer guidelines

© action medeor

In order to operate smoothly we kindly ask you to follow our customer guidelines.


  • We request you to send orders in advance preferably by mail, e-mail or fax. We will provide you with a pro-forma invoice indicating the value and the size of the consignment and the availability of supplies. After your confirmation the order will be processed immediately and you will be informed about the time of collection.
  • All orders presented to action medeor have to be signed and stamped by the Medical officer in-charge of the hospital or the in-charge of the health facility.
  • All orders have to be collected by an authorized person.


  • Prices in the price indicator should be considered as a fair guideline to the actual prices, but since we are operating in a dynamic mix of exchange rates, freight costs and suppliers costs you may find deviations up- or downwards.
  • Prices are exclusive VAT. Medicines registered in Tanzania and medical supplies are VAT exempted by the Tanzanian Revenue Authority (TRA); however other items attract 20% VAT. VAT items will be indicated in the invoice.
  • Prices are not negotiable. action medeor Tanzania operates on a non-profit basis. The margins added to the cost of our products are to cover our operating cost.


  • action medeor operates on a cash and carry basis, which means payment on delivery or pre-payment is possible.
  • Invoices may be settled by cash, bank draft or cheque written out in the name of action medeor International Healthcare Tanzania.
  • We encourage customers to transfer money in advance to our bank account in Dar es Salaam, the amount will then be credited to the customer’s account. Detailed statements showing transactions over a period of time are available on request.
  • Payments from payees or donors from abroad on behalf of a Tanzanian customer should be made to the Euro Account of action medeor e.V. (Volksbank Krefeld, Germany, account No 0600 6000 10 (Euro), Swift Code GENODED1HTK, IBAN DE83 3206 0362 0600 6000 10), the amount will then be credited to the customer’s account concerned.
  • Please inform us in advance who from your health facility is authorized to withdraw against your credit balance.

We are looking forward to serving you!